Some admins may be unable to register new Windows Autopilot devices or update Autopilot group tags in Microsoft Intune

Timeline (UK time)

1. 7 Oct 2026, 22:49 BST ✓ Operational

   A post-incident report has been published.

2. 2 Oct 2026, 23:31 BST ✓ Operational

   A post-incident report has been published.

3. 30 Sep 2026, 16:14 BST ✓ Operational

   Title: Some admins may have been unable to register new Windows Autopilot devices or update Autopilot group tags in Microsoft Intune User impact: Admins may have been unable to register new Windows Autopilot devices or update Autopilot group tags in Microsoft Intune. More info: Affected admins may have observed that Windows Autopilot group tag updates didn’t persist after saving, and hardware hash imports were in an incomplete or processing state while the event was ongoing. As a result, profile assignments that relied on Autopilot group tags may not have applied as expected, and registration of new Windows Autopilot devices may have failed. Final status: We’ve identified and reverted a change in the Intune service, and telemetry confirms that the service has returned to normal functionality and that customer impact has resolved. Scope of impact: Some admins attempting to register new Windows Autopilot devices or update Autopilot group tags in Microsoft Intune may have been impacted. Start time: Tuesday, September 29. 2026, at 5:42 PM UTC End time: Wednesday, September 30, 2026, at 2:30 PM UTC Preliminary root cause: A change that was intended to update network traffic routing configurations interrupted Admins ability to register new Windows Autopilot devices or update Autopilot group tags in Microsoft Intune. Next steps: - We’re reviewing internal processes related to the configuration change pipeline to avoid similar impact in the future. We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days.

4. 30 Sep 2026, 14:19 BST ✓ Operational

   Title: Some admins may be unable to register new Windows Autopilot devices or update Autopilot group tags in Microsoft Intune. User impact: Admins may be unable to register new Windows Autopilot devices or update Autopilot group tags in Microsoft Intune. More info: Affected admins may observe that Windows Autopilot group tag updates don't persist after saving, and hardware hash imports remain in an incomplete or processing state indefinitely. As a result, profile assignments that rely on Autopilot group tags may not apply as expected, and registration of new Windows Autopilot devices may fail. Current status: We've identified that requests to update Autopilot group tags are returning successful responses but aren't being applied as expected. We're analyzing service telemetry and recent platform activity to identify the root cause and next steps required to mitigate impact. Scope of impact: Some admins attempting to register new Windows Autopilot devices or update Autopilot group tags in Microsoft Intune may be impacted. Next update by: Wednesday, September 30, 2026, at 3:30 PM UTC