Some users may be unable to search using the search box in SharePoint Online

Timeline (UK time)

1. 5 Oct 2026, 19:09 BST ✓ Operational

   Title: Some users may be unable to search using the search box in SharePoint Online User impact: Users may have been unable to search using the search box in SharePoint Online. Final status: We've identified that a recent feature update caused a compatibility issue that prevented users from searching in SharePoint Online. We reverted the recent feature update and confirm that impact is remediated. Scope of impact: Some users attempting to search in SharePoint Online may have been impacted. Start time: Monday, October 5, 2026, at 7:23 AM UTC End time: Monday, October 5, 2026, at 4:20 PM UTC Root cause: A recent feature update caused a compatibility issue that prevented users from searching in SharePoint Online. Next steps: - We're reviewing and improving our feature update validation procedure to prevent similar search issues from occurring in the future. This is the final update for this event.

2. 5 Oct 2026, 16:51 BST ✓ Operational

   Title: Some users may be unable to search using the search box in SharePoint Online User impact: Users may be unable to search using the search box in SharePoint Online. Current status: We've identified a potential compatibility issue with a newly updated search service component and we're reviewing the component details to identify the root cause and a strategy that remediates impact. Scope of impact: Some users attempting to search in SharePoint Online are impacted. This information may be updated as our investigation continues. Next update by: Monday, October 5, 2026, at 6:00 PM UTC

3. 5 Oct 2026, 14:40 BST ✓ Operational

   Title: Some users may be unable to search using the search box in SharePoint Online User impact: Users may be unable to search using the search box in SharePoint Online. Current status: We're analyzing support provided information to determine our next troubleshooting steps. Scope of impact: Some users attempting to search in SharePoint Online are impacted. This information may be updated as our investigation continues. Next update by: Monday, October 5, 2026, at 4:00 PM UTC