Users may be unable to create SharePoint knowledge agents using Microsoft 365 Copilot in SharePoint Online

Timeline (UK time)

1. 29 Oct 2026, 17:24 GMT ✓ Operational

   Title: Users may be unable to create SharePoint knowledge agents using Microsoft 365 Copilot in SharePoint Online User impact: Users may have been unable to create SharePoint knowledge agents using Microsoft 365 Copilot in SharePoint Online. More info: When users attempted to create a SharePoint knowledge agent using Copilot in SharePoint Online, they may have received an error that stated, “We couldn't verify your license.” Final status: We've confirmed the deployment of the fix to address the missing configuration has completed and validated with a subset of affected users that this has remediated the impact. Scope of impact: Any user who attempted to create SharePoint knowledge agents using Copilot in SharePoint Online may have been affected. Start time: Thursday, October 8, 2026, at 4:31 AM UTC End time: Wednesday, October 28, 2026, at 9:38 PM UTC Root cause: A recent service change had a missing configuration that prevented the licensing from being fetched and validated, which resulted in the impact. Next steps: - We're reviewing our service update protocols to ensure all configurations are taken into account during pre-deployment testing to avoid causing similar issues in the future. This is the final update for the event.

2. 28 Oct 2026, 18:02 GMT ✓ Operational

   Title: Users may be unable to create SharePoint knowledge agents using Microsoft 365 Copilot in SharePoint Online User impact: Users may be unable to create SharePoint knowledge agents using Microsoft 365 Copilot in SharePoint Online. More info: When users attempt to create a SharePoint knowledge agent using Copilot in SharePoint Online, they may receive an error that states, “We couldn't verify your license.” Current status: Our monitoring of the rate of the deployment is ongoing and we're observing continued progress. We'll confirm a timeline for remediation as one becomes available. Scope of impact: Any user attempting to create SharePoint knowledge agents using Copilot in SharePoint Online may be affected. This information may be updated as our investigation continues. Root cause: A recent service change had a missing configuration that's preventing the licensing from being fetched and validated, causing impact. Next update by: Thursday, October 29, 2026, at 7:00 PM UTC

3. 22 Oct 2026, 19:06 BST ✓ Operational

   Title: Users may be unable to create SharePoint knowledge agents using Microsoft 365 Copilot in SharePoint Online User impact: Users may be unable to create SharePoint knowledge agents using Microsoft 365 Copilot in SharePoint Online. More info: When users attempt to create a SharePoint knowledge agent using Copilot in SharePoint Online, they may receive an error that states, “We couldn't verify your license.” Current status: We're continuing to monitor the rate of the deployment's progression through the impacted environment in an effort to establish a timeline for remediation. We'll aim to provide an update on this when possible. Scope of impact: Any user attempting to create SharePoint knowledge agents using Copilot in SharePoint Online may be affected. This information may be updated as our investigation continues. Root cause: A recent service change had a missing configuration that's preventing the licensing from being fetched and validated, causing impact. Next update by: Wednesday, October 28, 2026, at 7:00 PM UTC

4. 16 Oct 2026, 19:45 BST ✓ Operational

   Title: Users may be unable to create SharePoint knowledge agents using Microsoft 365 Copilot in SharePoint Online User impact: Users may be unable to create SharePoint knowledge agents using Copilot in SharePoint Online. More info: When users attempt to create a SharePoint knowledge agent using Copilot in SharePoint Online, they may receive an error that states, “We couldn't verify your license.” Current status: We're deploying our fix to correct the misconfiguration that's preventing the licensing from being fetched and validated and we'll provide a timeline for the completion of the deployment as one becomes available. Scope of impact: Any user attempting to create SharePoint knowledge agents using Copilot in SharePoint Online may be affected. This information may be updated as our investigation continues. Root cause: A recent service change had a missing configuration that's preventing the licensing from being fetched and validated, causing impact. Next update by: Thursday, October 22, 2026, at 7:00 PM UTC

5. 16 Oct 2026, 18:45 BST ✓ Operational

   Title: Users may be unable to create SharePoint knowledge agents using Microsoft 365 Copilot in SharePoint Online User impact: Users may be unable to create SharePoint knowledge agents using Copilot in SharePoint Online. More info: When users attempt to create a SharePoint knowledge agent using Copilot in SharePoint Online, they may receive an error that states, “We couldn't verify your license.” Current status: We've identified that a recent service change had a missing configuration that's preventing the licensing from being fetched and validated. We're developing a fix to add the missing configuration and remediate the impact. Scope of impact: Any user attempting to create SharePoint knowledge agents using Copilot in SharePoint Online may be affected. This information may be updated as our investigation continues. Root cause: A recent service change had a missing configuration that's preventing the licensing from being fetched and validated, causing impact. Next update by: Friday, October 16, 2026, at 8:00 PM UTC

6. 16 Oct 2026, 17:23 BST ✓ Operational

   Title: Users may be unable to create SharePoint knowledge agents using Microsoft 365 Copilot in SharePoint Online User impact: Users may be unable to create SharePoint knowledge agents using Copilot in SharePoint Online. More info: When users attempt to create a SharePoint knowledge agents using Copilot in SharePoint Online, they may receive an error that states, “We couldn't verify your license.” Current status: We're reviewing the HTTP Archive format (HAR) logs provided by a subset of affected users to isolate the source of the error and determine the reason users can't create SharePoint knowledge agents. Scope of impact: Any user attempting to create SharePoint knowledge agents using Copilot in SharePoint Online may be affected. This information may be updated as our investigation continues. Next update by: Friday, October 16, 2026, at 5:30 PM UTC

7. 16 Oct 2026, 16:56 BST ✓ Operational

   Title: Users may be unable to create SharePoint knowledge agents using Microsoft 365 Copilot in SharePoint Online User impact: Users may be unable to create SharePoint knowledge agents using Copilot in SharePoint Online. More info: When users attempt to create a SharePoint knowledge agents using Copilot in SharePoint Online, they may receive an error that states, “We couldn't verify your license.” Current status: We're investigating a potential issue with Copilot and checking for impact to your organization. We'll provide an update within 30 minutes.