Some users may be unable to access the group feed with Microsoft Viva Engage

Timeline (UK time)

1. 26 Oct 2026, 16:46 GMT ✓ Operational

   Title: Some users may be unable to access the group feed with Microsoft Viva Engage User impact: Users may have been unable to access the group feed with Viva Engage. Final status: We've completed our deployment of the fix and confirmed through service-side telemetry that the service has been restored to a healthy state. Scope of impact: This issue was preventing any user from accessing the group feed with Microsoft Engage. Start time: Monday, October 26, 2026, at 1:39 PM UTC End time: Monday, October 26, 2026, at 4:23 PM UTC Root cause: A subset of service infrastructure that helps facilitate access to the Viva Engage group feed had fallen below our manageable service performance thresholds, resulting in impact. Next steps: We'll continue to monitor our service-side telemetry to ensure the service stays healthy and to help prevent similar events int he future. This is the final update for this event.

2. 26 Oct 2026, 16:29 GMT ✓ Operational

   Title: Some users may be unable to access the group feed with Microsoft Viva Engage User impact: Users may be unable to access the group feed with Viva Engage. Current status: We're working on deploying a fix to help improve the health of the service infrastructure. We'll confirm its effectiveness, once fully deployed, through monitoring the service-side telemetry. Scope of impact: This issue is preventing any user from accessing the group feed with Microsoft Engage. Start time: Monday, October 26, 2026, at 1:39 PM UTC Root cause: A subset of service infrastructure that helps facilitate access to the Viva Engage group feed has fallen below our manageable service performance thresholds, resulting in impact. Next update by: Monday, October 26, 2026, at 6:30 PM UTC

3. 26 Oct 2026, 15:12 GMT ✓ Operational

   Title: Some users may be unable to access the group feed with Microsoft Viva Engage User impact: Users may be unable to access the group feed with Viva Engage. Current status: Our review of service-side telemetry pinpoints that a subset of service infrastructure facilitating access to the Viva Engage group feed has fallen below our manageable service performance thresholds. To better understand this issue, we’re continuing to review our service telemetry to better understand this issue and determine our next troubleshooting steps. Scope of impact: This issue is preventing any user from accessing the group feed with Microsoft Engage. Start time: Monday, October 26, 2026, at 1:39 PM UTC Root cause: A subset of service infrastructure that helps facilitate access to the Viva Engage group feed has fallen below our manageable service performance thresholds, resulting in impact. Next update by: Monday, October 26, 2026, at 4:30 PM UTC

4. 26 Oct 2026, 14:54 GMT ✓ Operational

   Title: Some users may be unable to access the group feed with Microsoft Viva Engage User impact: Users may be unable to access the group feed with Viva Engage. Current status: We're investigating a potential issue with Viva Engage and checking for impact to your organization. We'll provide an update within 30 minutes.